Frequently Asked Questions

The Municipality of Lansingerland, RMC, and Reizi each have their own role.

• The Municipality of Lansingerland determines who is eligible to travel using the Beltax and what the mileage allowance is.
• RMC plans and arranges your trips.
• Reizi is RMC's app and online platform that lets you arrange your transportation.

In short: Beltax is your transportation provider, RMC handles your ride, and Reizi helps you arrange your transportation.

The Municipality of Lansingerland determines whether you are eligible to use the Beltax.

The municipality also determines your mileage allowance. RMC then organizes and arranges your trips.

The Beltax provides door-to-door transportation for residents of Lansingerland who are unable to use public transportation on their own, or who have difficulty doing so.

You'll be traveling by taxi, taxi bus, or wheelchair-accessible bus. Sometimes you'll be traveling alone, and sometimes with other passengers.

RMC's first invoice covers your trips in September 2026.

This invoice will be issued around October 6.

Do you have direct debit set up? If so, the amount will be debited from your bank account around October 25.

Are you paying on your own? If so, please pay the invoice within the specified payment term.

The amount shown on Noot's June invoice is the starting point for your mileage budget with RMC.

The kilometers you travel in July and August 2026 will not be deducted from your kilometer budget. However, you will pay your normal trip fee for these trips.

Starting in January 2027, you will receive a new mileage allowance.

You will receive your final invoice from Noot in September 2026.

This invoice is for your trips in August 2026.

Call RMC at 010 – 200 2010 and press 3 on the menu.

We will then check whether we have your information on file and what happened to your welcome package.

Starting August 18, 2026, you can book rides that take place on or after September 1, 2026.

You can book a ride through the Reizi app, My Reizi, or by phone at 010 – 200 2010.

Starting September 1, 2026, RMC will handle your Beltax rides.

That is why we are sending you information about your new travel pass, arranging your transportation, and using Reizi.

The name Beltax and your mileage allowance will remain the same.

Your mileage allowance will automatically be transferred to RMC. You don't need to do anything.

Starting September 1, 2026, RMC will handle your rides with Beltax.

RMC is carrying out this project on behalf of the municipality of Lansingerland. You will receive a new travel pass and can use the Reizi app and Mijn Reizi to arrange your transportation.

In the event of a medical emergency, always call 112.

If it's not a medical emergency but you're having trouble with your transportation, please contact RMC at 010 – 200 2010.

Yes. The Reizi app and website are designed to be accessible and have been tested for blind and visually impaired users.

You can submit your compliment or complaint to RMC by phone or email.
klantenservice@rmc-nederland.nl

We'd love to hear what's going well and what you think could be improved.

Do you have a complaint? We take it seriously. We will review and respond to your complaint within five business days.

Notify the municipality of Lansingerland of your move.

The municipality notifies RMC of any changes. This also applies, for example, to changes regarding your medical device.

Please provide RMC with your new phone number.

This way, we can easily reach you before and during your ride.

If there is a long wait on the phone, you can choose to have someone call you back.

You'll be told about this option during the phone call. If you choose this option, RMC will automatically call you back.

Call RMC at 010 – 200 2010.

To book, change, or cancel rides:
, daily from 6:00 a.m. to 1:00 a.m.

General questions, assistance, and complaints:
on weekdays from 8:00 a.m. to 5:00 p.m.

Email:
klantenservice@rmc-nederland.nl

No. You do not pay a fare for transportation to and from the day program.

No. You do not need a travel pass for your regular trips to the day program.

No. Your regular trips to the day program are arranged for you.

The Municipality of Lansingerland determines whether you are eligible for this transportation.

Do you have any questions about this? If so, please contact your advisor at the municipality.

RMC can take you from your home to your day program and back again.

This transportation applies only to situations for which the municipality of Lansingerland has granted permission.

Yes. You can also travel using Beltax even if you haven't activated your travel pass yet or haven't set up direct debit. 

You can book your ride by phone at 010 – 200 2010. You will then pay your fare by invoice. 

Is there another issue with your travel card or your registration? If so, please contact us. We'll verify your information and assist you further. 

Have you lost your travel card? Or is your card damaged? If so, please contact us. We'll look into the matter and, if necessary, arrange for a new card for you.

Please note that a new card costs €7.75, including VAT.

Yes. The Reizi app and My Reizi are free to use.

With Reizi, you can, among other things:

• book a ride;
• change or cancel a ride;
• View scheduled and completed trips;
• view your mileage allowance;
• view your invoices;
• see when your vehicle is expected;
• Track the vehicle live shortly before arrival.

Log in using your card number and date of birth.

You do not need to create a username or password yourself.

No. The Reizi app is not required.

You can also arrange your transportation through Mijn Reizi on a computer or by phone.

Reizi is RMC's app and online platform that lets you arrange and view your Beltax transportation.

Yes. You can request a paper authorization form at:

www.reizi.nl/lansingerland/papieren-machtiging-aanvragen

You can also call 010 – 200 2010. We will then mail the form to you.

Go to www.reizi.nl/lansingerland/welkom and follow the steps on the screen.

Please have your card number ready.

You can also scan the QR code from your welcome package.

Your card number is listed on your travel card and in your welcome letter.

Please have this number handy when you book a ride, activate your pass, or contact RMC.

Yes. Be sure to bring your travel pass with you on every trip.

The driver may ask you to show your pass when you board.

The pass is personal.

Starting September 1, you’ll be traveling with a new personal travel pass from RMC.

The card comes with a new card number. This may be different from the number you used previously.

No. Direct debit is not required. 

With direct debit, your ride fees are automatically deducted from your bank account every month. You don't have to do anything yourself. 

If you do not want to or are unable to set up direct debit, you can still travel with Beltax. You will receive an invoice every month, which you must pay within 14 days. 

You cannot pay the driver with a debit card or cash. 

Yes. You can request a monthly statement free of charge.

This shows your completed trips, trip contributions, and remaining mileage allowance.

You can receive this overview by email or by mail.

You can view your invoices through the Reizi app and My Reizi.

Your invoice will show the distance and the fare for each trip.

If you do not want to or are unable to set up direct debit, you will receive a monthly invoice for the trips you have taken. 

You are responsible for paying the invoice within 14 days. The invoice includes instructions on how to make the payment. 

Even without direct debit, you can still travel with Beltax. You cannot pay the driver with a debit card or cash. 

The amount will be debited around the 25th of the following month.

The ride fees for September will therefore be charged around October 25.

RMC issues the invoice around the 6th of the following month.

The invoice for September will therefore be issued around October 6.

An invoice always covers one full calendar month.

The September invoice therefore includes the trips you took in September.

You can pay your fare by direct debit.

If you do not wish to use direct debit, you will receive an invoice and must pay it yourself within 14 days.

You do not pay the driver in cash.

No. You only pay for the route between your departure address and your destination.

You won't be charged for any extra kilometers incurred when picking up or dropping off other passengers.

You pay a fare for each ride. This consists of a base fare and a per-kilometer charge. The standard per-kilometer rate applies for distances up to and including 25 kilometers. An adjusted rate applies for distances between 25 and 30 kilometers, inclusive.

Click below to view all current rates.

Yes. An assistance or guide dog may travel for free.

Please mention this when you book.

Yes, provided that the municipality of Lansingerland has granted permission for this.

Your medical attendant will then travel with you free of charge.

When booking, please let us know that your companion will be traveling with you.

Yes. You may bring up to two children under the age of 12.

• Children under 4 years of age travel for free.
• Children ages 4 to 12 pay the same fare as you.
• Children 12 years of age and older count as accompanying passengers.

Yes. You may bring along a maximum of one traveling companion who is 12 years of age or older.

This person is leaving from the same address, traveling to the same destination, and paying the same fare as you.

Yes. An essential assistive device can be brought along at no extra cost.

When booking, please let us know what assistive device you use. We’ll then provide a suitable vehicle.

This could be, for example, a walker, a wheelchair, or a mobility scooter.

Yes. Always wear your seat belt while driving.

The driver will assist you if necessary.

If the vehicle arrives more than 15 minutes after the agreed-upon time, we will let you know.

You'll receive a phone call, and you can also see the delay in the Reizi app.

We'll let you know what the new estimated arrival time is.

Yes. Beltax is a shared ride service.

Other passengers may ride with you. This may add up to 20 minutes to your trip.

Yes. The driver will take you from door to door.

You won't need to transfer to another vehicle along the way. If necessary, the driver will help you get on and off the vehicle and assist you with your mobility aid.

In a residential complex, the main entrance can serve as the door.

You will usually be picked up at the door of your home or destination.

At a residential complex, hospital, or shopping center, there may be a designated pickup or waiting area.

If there isn't one, we'll agree on a suitable location together when you book.

The driver will wait for a maximum of five minutes from the time the vehicle arrives.

This also applies if the vehicle arrives earlier than the agreed-upon time window.

Therefore, please make sure you are ready 15 minutes before the agreed-upon time.

About 30 minutes before your ride, you or your contact person will receive a reminder via the Reizi app or by email.

The driver will call you about 10 minutes before arrival. From that point on, you can also track the vehicle in real time using the Reizi app.

The vehicle may arrive anywhere from 15 minutes before to 15 minutes after the agreed-upon time.

For example, do you have a ride scheduled for 10:00 a.m.? In that case, the vehicle can arrive between 9:45 and 10:15 a.m.

Be sure to be ready 15 minutes before the agreed-upon time.

You can view your current mileage allowance via Reizi.

Here you can see how many kilometers you've used and how far you can still travel.

You can also check your mileage allowance by calling RMC.

Your mileage allowance is the number of kilometers you are allowed to travel with Beltax.

The Municipality of Lansingerland determines which mileage allowance applies to you.

Yes. With the Beltax, you can travel up to 5 kilometers further.

A different rate applies to the kilometers between 25 and 30 kilometers.

Would you like to travel more than 30 kilometers from your home address? If so, you may be able to use Valys.

The distance is calculated based on the address at which you are registered with the municipality.

As a result, your 25-kilometer travel zone may differ from someone else's.

You can travel throughout the entire municipality of Lansingerland.

Outside of Lansingerland, you can travel to destinations located up to 25 kilometers from your home address.

From a destination within this travel area, you can also travel back to your home address.

The Beltax operates every day from 7:00 a.m. to midnight.

Different hours or arrangements may apply on holidays. Please check the website for the latest information.

Would you like to travel around Christmas or New Year's? If so, please book your ride before December 20.

You can book rides for the month of January starting December 20.

If you don't know in advance what time your hospital appointment will end, please call us as soon as you're able to return home.

We will then pick you up within 30 minutes at the latest.

A priority ride is a ride where it is important that you arrive at your destination by an agreed-upon time at the latest.

You can book a priority ride for:

• an appointment at the hospital;
• a wedding;
• a funeral.

Please book your ride at least 24 hours in advance. We'll ask what time you need to be at your destination and then determine your pickup time.

You do not pay an additional fee for a priority ride.

Please change or cancel your ride as soon as possible.

You can do this through the Reizi app, My Reizi, or by phone at 010 – 200 2010.

Would you like to travel between 7:00 a.m. and 8:59 a.m.? If so, please book your ride before midnight the night before.

You can book a ride up to three months in advance.

If you book at least two hours before your desired pickup time, we can guarantee your ride.

Booking up to one hour before departure is only possible if a suitable vehicle is still available.

Please have your pass number and your trip details ready.

Among other things, we ask about:

• your card number;
• your departure address and destination;
• the desired pickup or arrival time;
• a phone number where you can be reached;
• a device or person traveling with you.

Always provide any special details. That way, we can arrange the right vehicle for you.

You can book a ride through the Reizi app, My Reizi, or by phone.

You can do this 24 hours a day via the Reizi app and My Reizi.

You can make, change, or cancel reservations by phone daily from 6:00 a.m. to 1:00 a.m. by calling 010 – 200 2010.