How do I pay without direct debit?

The vehicle may arrive anywhere from 15 minutes before to 15 minutes after the agreed-upon time.

For example, do you have a ride scheduled for 10:00 a.m.? In that case, the vehicle can arrive between 9:45 and 10:15 a.m.

Be sure to be ready 15 minutes before the agreed-upon time.

An invoice always covers one full calendar month.

The September invoice therefore includes the trips you took in September.

About 30 minutes before your ride, you or your contact person will receive a reminder via the Reizi app or by email.

The driver will call you about 10 minutes before arrival. From that point on, you can also track the vehicle in real time using the Reizi app.

RMC issues the invoice around the 6th of the following month.

The invoice for September will therefore be issued around October 6.

You can book a ride through the Reizi app, My Reizi, or by phone.

You can do this 24 hours a day via the Reizi app and My Reizi.

You can make, change, or cancel reservations by phone daily from 6:00 a.m. to 1:00 a.m. by calling 010 – 200 2010.

The driver will wait for a maximum of five minutes from the time the vehicle arrives.

This also applies if the vehicle arrives earlier than the agreed-upon time window.

Therefore, please make sure you are ready 15 minutes before the agreed-upon time.

The amount will be debited around the 25th of the following month.

The ride fees for September will therefore be charged around October 25.

Please have your pass number and your trip details ready.

Among other things, we ask about:

• your card number;
• your departure address and destination;
• the desired pickup or arrival time;
• a phone number where you can be reached;
• a device or person traveling with you.

Always provide any special details. That way, we can arrange the right vehicle for you.

You will usually be picked up at the door of your home or destination.

At a residential complex, hospital, or shopping center, there may be a designated pickup or waiting area.

If there isn't one, we'll agree on a suitable location together when you book.

You can view your invoices through the Reizi app and My Reizi.

Your invoice will show the distance and the fare for each trip.

You can book a ride up to three months in advance.

If you book at least two hours before your desired pickup time, we can guarantee your ride.

Booking up to one hour before departure is only possible if a suitable vehicle is still available.

Yes. The driver will take you from door to door.

You won't need to transfer to another vehicle along the way. If necessary, the driver will help you get on and off the vehicle and assist you with your mobility aid.

In a residential complex, the main entrance can serve as the door.