Feel free to contact us
Do you have a question, need assistance, want to give us a compliment, or have a complaint? Please feel free to contact RMC. We’re happy to help.
Please have your card number ready when you contact us.
Our contact information
Phone: 010 – 200 2010
Email: klantenservice@rmc-nederland.nl
WhatsApp: [Click here to send us a message on WhatsApp]
When can you reach us?
To book, change, or cancel rides
Every day from 6:00 a.m. to 1:00 a.m.
Phone: 010 – 200 2010
You can also book your trip through the Reizi app or My Reizi.
Reizi App: [Click here to download the app]
Reizi Portal: [Click here to log in to the My Reizi portal]
For questions and assistance
On weekdays from 8:00 a.m. to 5:00 p.m.
Phone: 010 – 200 2010
Email: klantenservice@rmc-nederland.nl
You can contact us with questions about, for example:
- your travel pass;
- a planned or completed trip;
- the Reizi app or My Reizi;
- payments and invoices;
- Your welcome package.
Complaint, compliment, or suggestion
We'd love to hear what's going well and what could be improved.
You can submit your complaint, compliment, or suggestion to us by phone or email.
Phone: 010 – 200 2010
Email: klantenservice@rmc-nederland.nl
WhatsApp: [Click here to send us a message on WhatsApp]
Question for the municipality
The municipality of Lansingerland determines whether you are eligible to travel with Beltax and what your mileage allowance will be.
Please contact the municipality if you have any questions about:
- applying for Beltax;
- Your indication;
- your mileage allowance.
Emergency
Is there an immediate danger or a medical emergency? If so, always call 112.
Need help?
Do you have a general question? Or are you dissatisfied and would like to file a complaint? Our customer service team is here to help at 010 – 200 2010.
You may find your answer in the frequently asked questions, or you can ask your question using our website's search function: