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Frequently Asked Questions
- Overview of Frequently Asked Questions
- Do I have to pay a fare for transportation to a day program?
- Do I have to pay for taking a detour?
- Do I need a travel pass?
- How do I activate my travel pass?
- How do I pay my fare?
- How do I pay without direct debit?
- How do I book a ride?
- What time can the vehicle arrive?
- How do I log in to Reizi?
- How do I contact RMC?
- How far in advance can I book a ride?
- How do I know the vehicle is coming?
- How does the ride back from the hospital work?
- How do I change or cancel a ride?
- How is my travel area calculated?
- How long will the driver wait?
- How many kilometers will I be taking with me to RMC?
- I've lost my travel pass or it's damaged. What should I do?
- Is direct debit required to travel with Beltax?
- Is the Reizi app free?
- Is Reizi accessible to blind and visually impaired travelers?
- Can I receive a summary by email or mail?
- Can I request a paper authorization form?
- Can I travel if my travel card hasn't been activated yet?
- Can I travel farther than 25 kilometers?
- Can someone call me back?
- Can I bring someone with me?
- Can I bring my service or guide dog with me?
- Can I bring my assistive device?
- Can my medical companion come along for free?
- Do I have to use the Reizi app?
- Do I need to bring my travel card?
- Do I have to book my own rides?
- Do I have to wear a seat belt while driving?
- Can children travel with me?
- What period does my invoice cover?
- Will there be other travelers traveling with me?
- When can I start booking Beltax rides through RMC?
- Where can I submit a compliment or complaint?
- Where can I travel to using the Beltax?
- Where can I view my invoices?
- Where can I view my mileage allowance?
- Where can I find my card number?
- Where will I be picked up?
- Why am I getting a new travel pass?
- Why am I receiving information from RMC?
- When should I book a ride around Christmas and New Year's?
- When should I book an early ride?
- When will I receive my first invoice from RMC?
- When will I receive my invoice?
- When does the Beltax run?
- When will my direct debit be processed?
- What will stay the same?
- What happens if there is a delay?
- What is the Beltax?
- What is a priority ride?
- What is my mileage allowance?
- What is Reizi?
- What is transportation to the day program?
- What can I book through Reizi?
- How much does a ride cost, and how does the co-payment work?
- What should I do if I haven't received my welcome package?
- What should I do if I move?
- What should I do if my phone number changes?
- What should I do in an emergency?
- What will change starting September 1, 2026?
- What information do I need to provide when booking?
- Who decides whether I’m eligible for transportation to day programs?
- Who decides whether I can travel on the Beltax?
- Who does what: the municipality of Lansingerland, RMC, and Reizi?
- Will I be taken from door to door?