How do I book a ride?

The driver will wait for a maximum of five minutes from the time the vehicle arrives.

This also applies if the vehicle arrives earlier than the agreed-upon time window.

Therefore, please make sure you are ready 15 minutes before the agreed-upon time.

The amount will be debited around the 25th of the following month.

The ride fees for September will therefore be charged around October 25.

Please have your pass number and your trip details ready.

Among other things, we ask about:

• your card number;
• your departure address and destination;
• the desired pickup or arrival time;
• a phone number where you can be reached;
• a device or person traveling with you.

Always provide any special details. That way, we can arrange the right vehicle for you.

You will usually be picked up at the door of your home or destination.

At a residential complex, hospital, or shopping center, there may be a designated pickup or waiting area.

If there isn't one, we'll agree on a suitable location together when you book.

If you do not want to or are unable to set up direct debit, you will receive a monthly invoice for the trips you have taken. 

You are responsible for paying the invoice within 14 days. The invoice includes instructions on how to make the payment. 

Even without direct debit, you can still travel with Beltax. You cannot pay the driver with a debit card or cash. 

You can book a ride up to three months in advance.

If you book at least two hours before your desired pickup time, we can guarantee your ride.

Booking up to one hour before departure is only possible if a suitable vehicle is still available.

Yes. The driver will take you from door to door.

You won't need to transfer to another vehicle along the way. If necessary, the driver will help you get on and off the vehicle and assist you with your mobility aid.

In a residential complex, the main entrance can serve as the door.

You can view your invoices through the Reizi app and My Reizi.

Your invoice will show the distance and the fare for each trip.

Would you like to travel between 7:00 a.m. and 8:59 a.m.? If so, please book your ride before midnight the night before.

Yes. Beltax is a shared ride service.

Other passengers may ride with you. This may add up to 20 minutes to your trip.

Yes. You can request a monthly statement free of charge.

This shows your completed trips, trip contributions, and remaining mileage allowance.

You can receive this overview by email or by mail.

Please change or cancel your ride as soon as possible.

You can do this through the Reizi app, My Reizi, or by phone at 010 – 200 2010.