What is a priority ride?
A priority ride is a ride where it is important that you arrive at your destination by an agreed-upon time at the latest.
You can book a priority ride for:
- an appointment at the hospital;
- a wedding;
- a funeral.
Please book your ride at least 24 hours in advance. We'll ask what time you need to be at your destination and then determine your pickup time.
You do not pay an additional fee for a priority ride.
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Ask your questionWhat is my mileage allowance?
Your mileage allowance is the number of kilometers you are allowed to travel with Beltax.
The Municipality of Lansingerland determines which mileage allowance applies to you.
Learn more about "What is my mileage allowance?"Do I have to pay for taking a detour?
No. You only pay for the route between your departure address and your destination.
You won't be charged for any extra kilometers incurred when picking up or dropping off other passengers.
Learn more about "Do I have to pay for taking a detour?"Where can I view my mileage allowance?
You can view your current mileage allowance via Reizi.
Here you can see how many kilometers you've used and how far you can still travel.
You can also check your mileage allowance by calling RMC.
Learn more about "Where can I view my mileage allowance?"How do I pay my fare?
You can pay your fare by direct debit.
If you do not wish to use direct debit, you will receive an invoice and must pay it yourself within 14 days.
You do not pay the driver in cash.
Learn more about How do I pay my ride fee?What time can the vehicle arrive?
The vehicle may arrive anywhere from 15 minutes before to 15 minutes after the agreed-upon time.
For example, do you have a ride scheduled for 10:00 a.m.? In that case, the vehicle can arrive between 9:45 and 10:15 a.m.
Be sure to be ready 15 minutes before the agreed-upon time.
Learn more about "What time can the vehicle arrive?"What period does my invoice cover?
An invoice always covers one full calendar month.
The September invoice therefore includes the trips you took in September.
Learn more about: What period does my invoice cover?How do I know the vehicle is coming?
About 30 minutes before your ride, you or your contact person will receive a reminder via the Reizi app or by email.
The driver will call you about 10 minutes before arrival. From that point on, you can also track the vehicle in real time using the Reizi app.
Learn more about "How do I know the vehicle is coming?"When will I receive my invoice?
RMC issues the invoice around the 6th of the following month.
The invoice for September will therefore be issued around October 6.
Learn more about "When will I receive my invoice?"How long will the driver wait?
The driver will wait for a maximum of five minutes from the time the vehicle arrives.
This also applies if the vehicle arrives earlier than the agreed-upon time window.
Therefore, please make sure you are ready 15 minutes before the agreed-upon time.
Read more about "How long does the driver wait?"When will my direct debit be processed?
The amount will be debited around the 25th of the following month.
The ride fees for September will therefore be charged around October 25.
Learn more about When will my direct debit be processed?How do I book a ride?
You can book a ride through the Reizi app, My Reizi, or by phone.
You can do this 24 hours a day via the Reizi app and My Reizi.
You can make, change, or cancel reservations by phone daily from 6:00 a.m. to 1:00 a.m. by calling 010 – 200 2010.
Learn more about "How do I book a ride?"Where will I be picked up?
You will usually be picked up at the door of your home or destination.
At a residential complex, hospital, or shopping center, there may be a designated pickup or waiting area.
If there isn't one, we'll agree on a suitable location together when you book.
Learn more about "Where will I be picked up?"