Do I have to pay for taking a detour?

Please have your pass number and your trip details ready.

Among other things, we ask about:

• your card number;
• your departure address and destination;
• the desired pickup or arrival time;
• a phone number where you can be reached;
• a device or person traveling with you.

Always provide any special details. That way, we can arrange the right vehicle for you.

You will usually be picked up at the door of your home or destination.

At a residential complex, hospital, or shopping center, there may be a designated pickup or waiting area.

If there isn't one, we'll agree on a suitable location together when you book.

You can view your invoices through the Reizi app and My Reizi.

Your invoice will show the distance and the fare for each trip.

You can book a ride up to three months in advance.

If you book at least two hours before your desired pickup time, we can guarantee your ride.

Booking up to one hour before departure is only possible if a suitable vehicle is still available.

Yes. The driver will take you from door to door.

You won't need to transfer to another vehicle along the way. If necessary, the driver will help you get on and off the vehicle and assist you with your mobility aid.

In a residential complex, the main entrance can serve as the door.

Yes. You can request a monthly statement free of charge.

This shows your completed trips, trip contributions, and remaining mileage allowance.

You can receive this overview by email or by mail.

Would you like to travel between 7:00 a.m. and 8:59 a.m.? If so, please book your ride before midnight the night before.

Yes. Beltax is a shared ride service.

Other passengers may ride with you. This may add up to 20 minutes to your trip.

No. Direct debit is not required. 

With direct debit, your ride fees are automatically deducted from your bank account every month. You don't have to do anything yourself. 

If you do not want to or are unable to set up direct debit, you can still travel with Beltax. You will receive an invoice every month, which you must pay within 14 days. 

You cannot pay the driver with a debit card or cash. 

Please change or cancel your ride as soon as possible.

You can do this through the Reizi app, My Reizi, or by phone at 010 – 200 2010.

If the vehicle arrives more than 15 minutes after the agreed-upon time, we will let you know.

You'll receive a phone call, and you can also see the delay in the Reizi app.

We'll let you know what the new estimated arrival time is.

A priority ride is a ride where it is important that you arrive at your destination by an agreed-upon time at the latest.

You can book a priority ride for:

• an appointment at the hospital;
• a wedding;
• a funeral.

Please book your ride at least 24 hours in advance. We'll ask what time you need to be at your destination and then determine your pickup time.

You do not pay an additional fee for a priority ride.