Are the scheduled trips in Trevvel automatically synced with Reizi, or do I need to request the trips in Reizi myself?

Yes, guide dogs and service dogs are allowed in taxis. Please let us know in advance when you make your reservation so the driver can make the necessary arrangements. There is no additional charge for service dogs.

Unfortunately, other pets are not allowed.

Do you live in Rotterdam and would you like to book a ride?

Phone: 010 – 428 86 00. Then press 1 on the menu.

You can reach us at:
Sun–Thu: 6:30 AM – 12:45 AM
Fri and Sat: 6:30 AM – 2:45 AM

Do you live in Hoek van Holland?
Phone: 0174– 820 300

Do you live in Rozenburg?
Phone: 0181– 212 434

You can book a priority ride for a wedding, cremation, or funeral. This priority ride must be booked at least 4 hours in advance.
You can make a reservation through our customer service line at 010-428 86 00. Then press 1 on the menu.

Yes, that's allowed. There are rules, though.

You are free to travel anywhere within Rotterdam. This also applies to Hoek van Holland and Rozenburg. Therefore, there is no maximum number of kilometers you are allowed to travel within the municipality of Rotterdam. For example, you can travel from Hoek van Holland to Nesselande.

Are you traveling outside Rotterdam? If so, both the address where you board and the address where you get off must be within 25 kilometers of your home address.

We calculate the distance along the shortest route in kilometers. To do this, we use an approved route planner.

Is the destination more than 25 kilometers from your home address? If so, unfortunately, the ride cannot take place.

In that case, you might be able to use Valys.

Valys provides transportation for people with limited mobility who want to travel outside their own region.

For more information, visit www.valys.nl.
There, you can also find out how to apply for a Valyspas and how to book a trip; see “Apply for a Valyspas.”

Did you lose something after a ride with Reizi?

That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.

Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.

With WMO transportation, you can travel from your home to anywhere in Rotterdam.

Would you like to travel outside Rotterdam? If so, you may travel up to 25 kilometers from your home address. You may also return to your home address.

Would you like to travel farther than 25 kilometers? If so, the WMO transportation service allows you to travel up to 30 kilometers from your home address. You will be charged an additional fee for the kilometers between 25 and 30 kilometers.

Would you like to travel more than 30 kilometers? If so, you can use Valys.

You pay a co-payment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality. Click below to view the current rates.

Book your ride in the Reizi app. Prefer to call? You can do that, too. Call our customer service at 010 – 428 86 00. Then press 1 on the menu.

The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.

If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.

Have you lost your travel card? Or is your card damaged? If so, please contact us. We can request a new card for you.

The first travel pass is free. Even if you need a new pass just once, you won’t be charged. If you need another pass after that—for example, because you lost it—a new pass costs €7.75, including VAT.

You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.