Can I choose the driver?
You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.
Maybe you'll find your answer here?
Ask your questionMy child received a letter. What should I do now?
This means that your child has been successfully registered for school transportation.
We have received your child’s information from the City of Rotterdam.
You can log in to the Reizi online portal to create your account and link your child to it. There, you can view all the information about the upcoming trips.
Learn more about "My child received a letter—what should I do?"How do I cancel a ride?
You can cancel a school bus ride using the Reizi app or through the Reizi online portal.
You can also call us at 010 – 428 86 00. Select option 2 from the menu.
What if my child is sick?
That’s too bad! We hope your child feel better soon. Please report the absence as soon as possible via the online portal or by calling us at 010 – 428 86 00. Press 2 on the menu. This will help us avoid having our driver show up at your door when your child doesn’t need to be picked up.
Learn more about What if my child is sick?How do I install the app?
Download Reizi on Android
- Click this link to download the Reizi app directly from the Google Play Store
- Click the Install button.
- Wait until the app has been downloaded and installed.
- Tap Open to launch the app
Download Reizi on Apple (iPhone/iPad)
- Click this link to download the Reizi app directly from the Apple App Store
- Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
- Confirm with Face ID, Touch ID, or your Apple ID password.
- TapOpento launch the app.
What information do I need to provide about my child to ensure that the transportation goes smoothly?
When registering, please let us know if your child has any special needs, such as a seat belt, booster seat, or assistance. It is also important to provide information about allergies, medication use, or behavioral issues that the driver should be aware of. The more we know, the better we can tailor the transportation to your child’s needs.
Read more about What information should I provide about my child to ensure smooth transportation?What if a class is canceled or a student is absent?
If a class is canceled or your child is absent, please let us know as soon as possible via the app or by phone. The sooner we know, the better we can adjust our schedule. The school can also notify us directly.
Read more about What if a class is canceled or a student is absent?Is your child traveling by coach?
Some children take a school bus to school. This applies only to children who have been assigned to this route.
Is your child traveling by coach? In that case, the driver will not come to meet you in person beforehand. However, you will receive the practical information about the trip in a timely manner. This includes the pickup location, the times, and other important details about the trip.
Learn more about: Is your child traveling by tour bus?I left something in the taxi. What should I do now?
Did you lose something after a ride with Reizi?
That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.
Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.
Read more about "I left something in the taxi. What should I do?"How do I apply for school transportation?
You can apply for school transportation through the City of Rotterdam. Visit this website to apply for school transportation for your child.
Learn more about How do I apply for school transportation?