You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.

Transportation to gym and swimming classes is arranged through the school and the City of Rotterdam, in consultation with RMC. The school will provide us with the schedule and any changes. In most cases, parents do not need to make any arrangements. If you have any questions, please contact the school. 

Upon handover, the driver is responsible for safely delivering the childto the contact person at the destination. Once the childhas been handed over, the receiving party assumes responsibility. If you have any questions or concerns, please feel free to contact our customer service team.

If your child is absent, please notify the school as soon as possible. The sooner we know, the better we can adjust our schedule. The school can also notify us directly. Changes made during the school day cannot always be accommodated by the transportation service.

Did you lose something after a ride with Reizi?

That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.

Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.