I left something in the taxi. What should I do now?
Did you lose something after a ride with Reizi?
That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.
Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.
Maybe you'll find your answer here?
Ask your questionHow much does a ride cost, and how does the co-payment work?
You pay a co-payment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality. Click below to view the current rates.
Learn more about the cost of a ride and how the passenger fare works.Can I track my trip in real time?
Yes, you can use the Reizi app to see the vehicle’s location in real time. This way, you’ll know exactly when the driver will arrive at your location or at the school. If you don’t have the app, please call our customer service for up-to-date information about your ride.
Learn more about Can I track my trip in real time?Does it cost anything to apply for a new travel pass?
The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.
If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.
Learn more about: Is there a fee for applying for a new travel pass?Is the Reizi app free?
Yes, the Reizi app and use of the portal are free.
Learn more about Is the Reizi app free?What are the phone numbers I can use to reach you?
Do you live in Rotterdam and would you like to book a ride?
Phone: 010 – 428 86 00. Then press 1 on the menu.
You can reach us at:
Sun–Thu: 6:30 AM – 12:45 AM
Fri and Sat: 6:30 AM – 2:45 AM
Do you live in Hoek van Holland?
Phone: 0174– 820 300
Do you live in Rozenburg?
Phone: 0181– 212 434
How do I contact RMC?
There are several ways to contact us. Call us at 010 – 428 86 00 and follow the prompts. You can also send a message via WhatsApp (+31104288600) or email our customer service team. On our website, you’ll find a contact form that makes it easy to submit your question.
Learn more about How do I contact RMC?How do I book a priority ride?
You can book a priority ride for a wedding, cremation, or funeral. This priority ride must be booked at least 4 hours in advance.
You can make a reservation through our customer service line at 010-428 86 00. Then press 1 on the menu.
What are the opening hours?
Our hours of operation depend on the transportation service you use. Each service has its own operating hours. Please check the contact page for the current hours of operation.
Learn more about What are the opening hours?Am I allowed to travel outside Rotterdam?
Yes, that's allowed. There are rules, though.
You are free to travel anywhere within Rotterdam. This also applies to Hoek van Holland and Rozenburg. Therefore, there is no maximum number of kilometers you are allowed to travel within the municipality of Rotterdam. For example, you can travel from Hoek van Holland to Nesselande.
Are you traveling outside Rotterdam? If so, both the address where you board and the address where you get off must be within 25 kilometers of your home address.
We calculate the distance along the shortest route in kilometers. To do this, we use an approved route planner.
Is the destination more than 25 kilometers from your home address? If so, unfortunately, the ride cannot take place.
Learn more about "Can I travel outside Rotterdam?"What should I do in an emergency?
In the event of an emergency during your ride, always call 112 first. If you’re having a problem with your ride—for example, if your driver doesn’t show up or if you feel unsafe—please call the phone number listed for your your Reizi service immediately. We’ll find a solution for you as soon as possible.
Learn more about What should I do in an emergency?I haven't received my welcome package yet. What should I do?
Haven't received your welcome package yet? If so, you were likely recently registered with us by the municipality. We'll get your information in order and send you the welcome package. You'll receive the package no later than July 10.
Read more about "I haven't received my welcome package yet. What should I do?"What happens if there is a delay?
If there is a delay, we will call you to let you know. We will inform you of the expected new arrival time so you know what to expect.
Learn more about What happens in case of a delay?