How do I contact RMC?

Our hours of operation depend on the transportation service you use. Each service has its own operating hours. Please check the contact page for the current hours of operation.

Yes, that's allowed. There are rules, though.

You are free to travel anywhere within Rotterdam. This also applies to Hoek van Holland and Rozenburg. Therefore, there is no maximum number of kilometers you are allowed to travel within the municipality of Rotterdam. For example, you can travel from Hoek van Holland to Nesselande.

Are you traveling outside Rotterdam? If so, both the address where you board and the address where you get off must be within 25 kilometers of your home address.

We calculate the distance along the shortest route in kilometers. To do this, we use an approved route planner.

Is the destination more than 25 kilometers from your home address? If so, unfortunately, the ride cannot take place.

In the event of an emergency during your ride, always call 112 first. If you’re having a problem with your ride—for example, if your driver doesn’t show up or if you feel unsafe—please call the phone number listed for your your Reizi service  immediately. We’ll find a solution for you as soon as possible.

Did you lose something after a ride with Reizi?

That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.

Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.

If there is a delay, we will call you to let you know. We will inform you of the expected new arrival time so you know what to expect.

Haven't received your welcome package yet? If so, you were likely recently registered with us by the municipality. We'll get your information in order and send you the welcome package. You'll receive the package no later than July 10.

If you don't respond, the driver will wait 2 minutes and then call you. If we don't have your phone number, the driver will wait 5 minutes. After that, the driver will continue on.

Please note: even if you do not travel, you are still required to pay the copayment. This is referred to as a missed trip or a no-show.

Are you traveling through another program, such as through your employer or school? If so, we will report the missed trip to them.

Have you lost your travel card? Or is your card damaged? If so, please contact us. We can request a new card for you.

The first travel pass is free. Even if you need a new pass just once, you won’t be charged. If you need another pass after that—for example, because you lost it—a new pass costs €7.75, including VAT.

If you are not ready when the driver arrives, the driver will call you. The driver will then wait two minutes. If we do not have your phone number on file, the driver will wait five minutes. If there is still no contact after that time, the driver will continue on the route. You will still be charged the passenger fee for the ride.

You can report changes via the Reizi app, by email, or by phone through our customer service department. Examples include a new phone number or a change in your personal circumstances. Please report any changes as soon as possible so that we can update your information in a timely manner.

Please report any changes to your address information to the City of Rotterdam. The City of Rotterdam will process this information and forward it to us.
You can use this link to report the changes to the City of Rotterdam.

You can change or cancel a ride through the app or by contacting our customer service. Please let us know about any changes at least 1 day in advance so we can adjust the transportation accordingly. If that’s not possible, please let us know about the change no later than 1 hour before the scheduled pickup time.

If you cancel less than 1 hour in advance, or if you are not there when the driver arrives, the trip may be recorded as an empty trip. In that case, you will only pay the copayment for the trip.

Download Reizi on Android

1. Click this link to download the Reizi app directly from the Google Play Store
2. Click the Install button.
3. Wait until the app has been downloaded and installed.
4. Tap Open to launch the app

Download Reizi on Apple (iPhone/iPad)

1. Click this link to download the Reizi app directly from the Apple App Store
2. Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
3. Confirm with Face ID, Touch ID, or your Apple ID password.
4. TapOpento launch the app.