How much does a ride cost, and how does the co-payment work?
You pay a copayment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality.
Effective July 20, 2026, the following rates will apply to Reizi:
| Travelers | Starting amount | Amount per kilometer |
| 0 to 4 years | No copayment | |
| Ages 4 to 12 | 0.77 euros | 11.7 euro cents per kilometer |
| Ages 12 to 65 | 1.16 euros | 17.8 euro cents per kilometer |
| 65 and older CAV 75+ |
0.77 euros | 11.7 euro cents per kilometer |
| Required chaperone | No copayment | |
| Accompanying person as medically indicated | Equal to the traveler's copayment | |
| Social Ridesharing | 2.31 euros | 35 euro cents per kilometer |
Maybe you'll find your answer here?
Ask your questionDoes it cost anything to apply for a new travel pass?
The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.
If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.
Learn more about: Is there a fee for applying for a new travel pass?How do I book a ride? (WMO)
Book your ride in the Reizi app. Prefer to call? You can do that, too. Call our customer service at 010 – 428 86 00. Then press 1 on the menu.
Learn more about "How do I book a ride?" (WMO)I've lost my travel pass or it's damaged. What should I do?
Have you lost your travel card? Or is your card damaged? If so, please contact us. We can request a new card for you.
The first travel pass is free. Even if you need a new pass just once, you won’t be charged. If you need another pass after that—for example, because you lost it—a new pass costs €7.75, including VAT.
Learn more about "I've lost my traveler's pass or it's damaged. What should I do?"Can I choose the driver?
You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.
Learn more about Can I choose the driver?What happens if I'm not ready when the pickup arrives?
If you don't respond, the driver will wait 2 minutes and then call you. If we don't have your phone number, the driver will wait 5 minutes. After that, the driver will continue on.
Please note: even if you do not travel, you are still required to pay the copayment. This is referred to as a missed trip or a no-show.
Are you traveling through another program, such as through your employer or school? If so, we will report the missed trip to them.
Read more about What happens if I'm not there when the package is picked up?How do I install the app?
Download Reizi on Android
- Click this link to download the Reizi app directly from the Google Play Store
- Click the Install button.
- Wait until the app has been downloaded and installed.
- Tap Open to launch the app
Download Reizi on Apple (iPhone/iPad)
- Click this link to download the Reizi app directly from the Apple App Store
- Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
- Confirm with Face ID, Touch ID, or your Apple ID password.
- TapOpento launch the app.
What is the Wmo?
Wmo stands for the Social Support Act. Among other things, this law regulates transportation for people who, due to a disability or their age, are unable to get around independently. Through the Wmo, you can use transportation services for a low personal contribution.
Learn more about What is the Wmo?What can I use the Wmo Transportation for?
You may use Wmo transportation for outings and visits in your local area. For example, to visit family or friends, go to a store, attend an appointment, or take a day trip. Wmo transportation is intended for trips within the service area. The rules are outlined in the letter you received from the City of Rotterdam.
Learn more about What can I use the Wmo for?Where can I view my invoices?
You can easily view your invoices in the Reizi app or via the Reizi portal.
Learn more about Where can I view my invoices?Can I bring an assistance dog?
Yes, guide dogs and service dogs are allowed in taxis. Please let us know in advance when you make your reservation so the driver can make the necessary arrangements. There is no additional charge for service dogs.
Unfortunately, other pets are not allowed.
Learn more about Can I bring an assistance dog?What are the phone numbers I can use to reach you?
Do you live in Rotterdam and would you like to book a ride?
Phone: 010 – 428 86 00. Then press 1 on the menu.
You can reach us at:
Sun–Thu: 6:30 AM – 12:45 AM
Fri and Sat: 6:30 AM – 2:45 AM
Do you live in Hoek van Holland?
Phone: 0174– 820 300
Do you live in Rozenburg?
Phone: 0181– 212 434
How do I book a priority ride?
You can book a priority ride for a wedding, cremation, or funeral. This priority ride must be booked at least 4 hours in advance.
You can make a reservation through our customer service line at 010-428 86 00. Then press 1 on the menu.