Roadwork will begin on July 24. This may cause delays on your trip. Read more here.

Here's how Reizi works.

Reizi is the name of RMC’s transportation service. Reizi is the go-to resource for parents, travelers, and caregivers who are involved in or rely on transportation on a daily basis.

 

The Reizi app and portal contain all the information about transportation.

Who is Reizi for?

Wmo travelers

You need transportation for a doctor’s appointment, a day program, or a visit with family. With Reizi, you can book your ride via the Reizi app, website, or by phone. You can book as early as 3 months in advance or as late as 1 hour before your trip.

What you can arrange through Reizi:

  • Book or cancel a ride
  • View travel budget
  • View invoices
  • View trips
  • View the car's location

 

Parents or guardians of children using school transportation or transportation provided under the Youth Act

Your child travels from home to school or the youth care facility via school transportation. Using the Reizi app or the Reizi portal, you can see when the transportation will arrive, who the driver is, and report your child as sick if necessary.

What you can do with Reizi:

  • View scheduled and completed trips
  • Report sick leave
  • View the car's location

 

Caregivers and informal caregivers

You are arranging transportation for someone else. You can do this through the Reizi app, the Reizi portal, or by contacting customer service. With the Reizi app, you can keep track of upcoming trips, receive notifications, and easily submit changes without having to make a phone call.

What you can arrange through Reizi:

  • Book a ride or cancel a ride
  • View the number of trips you have left
  • View invoices
  • View past and upcoming rides
  • View the taxi's location

 

Passengers using transportation for day programs, employee shuttle services, and gym and swimming lessons should arrange their transportation through the contact person at the day program, workplace, or school.

 

Getting Started with Reizi

Step 1: Contact the City of Rotterdam.
You must apply for transportation through the City of Rotterdam, whether it involves school transportation, transportation under the Youth Act, or transportation under the Social Support Act (Wmo). Employees of companies providing work-related transportation, individuals participating in Wmo day programs, and students requiring transportation to gym or swimming classes should contact the relevant location or institution.

Step 2: Receive your welcome package
After successfully registering with the municipality, you will receive your welcome package.

Step 3: Download the Reizi app

In the Reizi app or on the Reizi portal, you can book rides, see where the car is, and view invoices. Here’s how to download the app.

Step 4: Log in to Reizi
To travel with Reizi, log in to the Reizi app or the Reizi portal. Wmo travelers must provide their direct debit authorization here the first time they use the service. Parents and guardians must create an account here and link their child’s information. You will then be able to view all scheduled trips and submit any changes.

Step 5: Contact us if you need help
Having trouble with the app or have a question? Call our customer service at 010 – 428 86 00. Then press 5 on the menu.

Easily book your next ride

Your transportation, always at your fingertips. With the Reizi app.

With the Reizi app or the Reizi portal, you can easily book and manage your trips. You’ll get a clear overview of past and upcoming trips, the car’s current location, and access to invoices.

With the Reizi app:
  • You have an overview of past and upcomming trips
  • You can see what time the/your driver will arrive
  • You can follow the car in real time
  • You will be notified of any changes
  • You can easily and quickly get in touch with us