Site Map
Pages
- Download the app
- App instructions
- Thank you
- Thank you for the paper authorization
- Important documents
- Contact
- Cookies
- Home
- News
- News and Traffic
- Request a paper authorization
- Travel destination
- Terms and Conditions
- Questions
- Welcome to Youth Transport
- Welcome to School Transportation
- Welcome to the Wmo
- How Reizi Works
Travelers
Frequently Asked Questions
- Overview of Frequently Asked Questions
- How do I cancel a ride?
- How do I report general changes?
- How do I report schedule changes?
- How do I install the app?
- How do I report my child as sick or absent?
- How do I contact RMC?
- How do I book a priority ride?
- How does the transfer process work at school?
- How does the transfer work, and who is the point of contact?
- How do I apply for transportation under the Youth Act?
- How do I apply for school transportation?
- How does the no-show procedure work?
- How does the transfer work, and who is responsible?
- How is the transfer arranged and confirmed?
- I left something in the taxi. What should I do now?
- I've lost my travel pass or it's damaged. What should I do?
- I haven't received my welcome package yet. What should I do?
- I don't see the address of the youth services location or the route in the app?
- Is the Reizi app free?
- Can I choose the driver?
- Can I use the Reizi app for employee transportation?
- Can I track my trip in real time?
- Does it cost anything to apply for a new travel pass?
- Can I bring an assistance dog?
- Am I allowed to travel outside Rotterdam?
- My child received a letter. What should I do now?
- Is your child traveling by coach?
- Until when can I change or cancel a ride?
- Where can I view my invoices?
- Why can't I find Reizi/RMC on WhatsApp anymore?
- What can I use the Wmo Transportation for?
- What if a class is canceled or a student is absent?
- What if a class is canceled or a student is absent?
- What if I've lost my login credentials?
- What if my child is sick?
- What happens if I'm not ready when the pickup arrives?
- What happens in the event of an anomaly or incident?
- What happens if there is a delay?
- What happens if I am ill/sick?
- What is the difference between an app and a portal?
- What is the Wmo?
- How much does a ride cost, and how does the co-payment work?
- What should I do in an emergency?
- What information do I need to provide about my child to ensure that the transportation goes smoothly?
- What are the opening hours?
- What are the phone numbers I can use to reach you?
- Who receives updates when changes are made?
- Who arranges transportation for gym and swimming lessons?
- Who is responsible for arranging my transportation: me or my employer?
- Would you like to travel more than 25 kilometers outside Rotterdam from your home address?
- Are the scheduled trips in Trevvel automatically synced with Reizi, or do I need to request the trips in Reizi myself?