Social Support Act (Wmo)
With Reizi, you travel safely. Reizi focuses on transportation that’s close to home and tailored to your needs.
Do you have a referral from the municipality? If so, you are eligible to travel with Reizi.
You can use Reizi to visit family, go shopping, or attend a party.
How does it work?
You'll be traveling with other passengers heading in the same direction. As a result, the ride may take a little longer than it would in a regular taxi. You'll pay a low fare.
Where can you go?
You can travel within Reizi's service area. You can see where that is on the Service Area page.
How do you book a ride?
On this page, you can read about how it works. We’ll take you to your destination safely and comfortably.
I received a letter. What now?
In the letter, you’ll see that Reizi is taking care of your transportation. We’ll ensure a smooth transition. We’ll be in touch with you at regular intervals, so you’ll always know where you stand.
- When you can start traveling with Reizi
- How to activate your travel pass
- How to use the Reizi app
Here's how traveling with Reizi works .
-
Step 1Received a letter
You will receive a letter from us as soon as we have received your information from the City of Rotterdam.
-
Step 2Activate your travel pass
First, check your information. Is everything correct? If so, grant your authorization. You can easily do this in the Reizi app or via the portal. Once that’s done, your travel pass will be active and you can start traveling.
-
Step 3Download the Reizi app
Download the Reizi app on your phone or log in using your computer or laptop.
-
Step 4
Book a ride
Book your ride in the Reizi app. Prefer to call? You can do that, too. Call our customer service at 010 – 428 86 00. Then press 1 on the menu.
-
Step 5Travel with Reizi
Did you book a ride in the app? You’ll receive a notification on your phone when the car is almost here. In the Reizi app, you can see the car’s location on a map. Would you prefer to receive a phone call? Then use our call service. We’ll call you when the car is almost here.
-
Step 6We're always here for you
Do you have a question about your ride or anything else? Call our customer service at 010 – 428 86 00. Then press 1 on the menu. We’re happy to help.
Request transportation
Are you not yet in possession of an assessment and would you like to request transportation? You can do so via this link from the municipality of Rotterdam.
Your transportation, always at your fingertips. With the Reizi app.
With the Reizi app or the Reizi portal, you can easily book and manage your trips. You’ll get a clear overview of past and upcoming trips, the car’s current location, and access to invoices.
- You have an overview of past and upcomming trips
- You can see what time the/your driver will arrive
- You can follow the car in real time
- You will be notified of any changes
- You can easily and quickly get in touch with us
Frequently Asked Questions About Wmo Transportation.
I left something in the taxi. What should I do now?
Did you lose something after a ride with Reizi?
That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.
Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.
Read more about "I left something in the taxi. What should I do?"How much does a ride cost, and how does the co-payment work?
You pay a co-payment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality. Click below to view the current rates.
Learn more about the cost of a ride and how the passenger fare works.Does it cost anything to apply for a new travel pass?
The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.
If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.
Learn more about: Is there a fee for applying for a new travel pass?I've lost my travel pass or it's damaged. What should I do?
Have you lost your travel card? Or is your card damaged? If so, please contact us. We can request a new card for you.
The first travel pass is free. Even if you need a new pass just once, you won’t be charged. If you need another pass after that—for example, because you lost it—a new pass costs €7.75, including VAT.
Learn more about "I've lost my traveler's pass or it's damaged. What should I do?"Can I choose the driver?
You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.
Learn more about Can I choose the driver?