How do I book a ride? (WMO)

Did you lose something after a ride with Reizi?

That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.

Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.

You pay a co-payment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality. Click below to view the current rates.

With WMO transportation, you can travel from your home to anywhere in Rotterdam.

Would you like to travel outside Rotterdam? If so, you may travel up to 25 kilometers from your home address. You may also return to your home address.

Would you like to travel farther than 25 kilometers? If so, the WMO transportation service allows you to travel up to 30 kilometers from your home address. You will be charged an additional fee for the kilometers between 25 and 30 kilometers.

Would you like to travel more than 30 kilometers? If so, you can use Valys.

The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.

If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.

Have you lost your travel card? Or is your card damaged? If so, please contact us. We can request a new card for you.

The first travel pass is free. Even if you need a new pass just once, you won’t be charged. If you need another pass after that—for example, because you lost it—a new pass costs €7.75, including VAT.

You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.

If you don't respond, the driver will wait 2 minutes and then call you. If we don't have your phone number, the driver will wait 5 minutes. After that, the driver will continue on.

Please note: even if you do not travel, you are still required to pay the copayment. This is referred to as a missed trip or a no-show.

Are you traveling through another program, such as through your employer or school? If so, we will report the missed trip to them.

Download Reizi on Android

1. Click this link to download the Reizi app directly from the Google Play Store
2. Click the Install button.
3. Wait until the app has been downloaded and installed.
4. Tap Open to launch the app

Download Reizi on Apple (iPhone/iPad)

1. Click this link to download the Reizi app directly from the Apple App Store
2. Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
3. Confirm with Face ID, Touch ID, or your Apple ID password.
4. TapOpento launch the app.

Wmo stands for the Social Support Act. Among other things, this law regulates transportation for people who, due to a disability or their age, are unable to get around independently. Through the Wmo, you can use transportation services for a low personal contribution.

You may use Wmo transportation for outings and visits in your local area. For example, to visit family or friends, go to a store, attend an appointment, or take a day trip. Wmo transportation is intended for trips within the service area. The rules are outlined in the letter you received from the City of Rotterdam.

You can easily view your invoices in the Reizi app or via the Reizi portal.

Yes, guide dogs and service dogs are allowed in taxis. Please let us know in advance when you make your reservation so the driver can make the necessary arrangements. There is no additional charge for service dogs.

Unfortunately, other pets are not allowed.