I haven't received my welcome package yet. What should I do?

You can report changes via the Reizi app, by email, or by phone through our customer service department. Examples include a new phone number or a change in your personal circumstances. Please report any changes as soon as possible so that we can update your information in a timely manner.

Please report any changes to your address information to the City of Rotterdam. The City of Rotterdam will process this information and forward it to us.
You can use this link to report the changes to the City of Rotterdam.

You can change or cancel a ride through the app or by contacting our customer service. Please let us know about any changes at least 1 day in advance so we can adjust the transportation accordingly. If that’s not possible, please let us know about the change no later than 1 hour before the scheduled pickup time.

If you cancel less than 1 hour in advance, or if you are not there when the driver arrives, the trip may be recorded as an empty trip. In that case, you will only pay the copayment for the trip.

Download Reizi on Android

1. Click this link to download the Reizi app directly from the Google Play Store
2. Click the Install button.
3. Wait until the app has been downloaded and installed.
4. Tap Open to launch the app

Download Reizi on Apple (iPhone/iPad)

1. Click this link to download the Reizi app directly from the Apple App Store
2. Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
3. Confirm with Face ID, Touch ID, or your Apple ID password.
4. TapOpento launch the app.

If you've forgotten your password, you can reset it in the Reizi app. Click "Forgot Password" to create a new password.

Upon handover, the driver is responsible for safely delivering the childto the contact person at the destination. Once the childhas been handed over, the receiving party assumes responsibility. If you have any questions or concerns, please feel free to contact our customer service team.

The Reizi app and the Reizi portal are the same platform; the only difference is that the app is available on Apple and Android devices, while the Reizi portal is accessible on a computer or laptop. Both platforms contain the same information. 

You pay a co-payment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality. Click below to view the current rates.

Yes, you can use the Reizi app to see the vehicle’s location in real time. This way, you’ll know exactly when the driver will arrive at your location or at the school. If you don’t have the app, please call our customer service for up-to-date information about your ride.

The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.

If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.

Yes, the Reizi app and use of the portal are free.

Do you live in Rotterdam and would you like to book a ride?

Phone: 010 – 428 86 00. Then press 1 on the menu.

You can reach us at:
Sun–Thu: 6:30 AM – 12:45 AM
Fri and Sat: 6:30 AM – 2:45 AM

Do you live in Hoek van Holland?
Phone: 0174– 820 300

Do you live in Rozenburg?
Phone: 0181– 212 434

There are several ways to contact us. Call us at 010 – 428 86 00 and follow the prompts. You can also send a message via WhatsApp (+31104288600) or email our customer service team. On our website, you’ll find a contact form that makes it easy to submit your question.