Would you like to travel more than 25 kilometers outside Rotterdam from your home address?

You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.

If you don't respond, the driver will wait 2 minutes and then call you. If we don't have your phone number, the driver will wait 5 minutes. After that, the driver will continue on.

Please note: even if you do not travel, you are still required to pay the copayment. This is referred to as a missed trip or a no-show.

Are you traveling through another program, such as through your employer or school? If so, we will report the missed trip to them.

Download Reizi on Android

1. Click this link to download the Reizi app directly from the Google Play Store
2. Click the Install button.
3. Wait until the app has been downloaded and installed.
4. Tap Open to launch the app

Download Reizi on Apple (iPhone/iPad)

1. Click this link to download the Reizi app directly from the Apple App Store
2. Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
3. Confirm with Face ID, Touch ID, or your Apple ID password.
4. TapOpento launch the app.

Wmo stands for the Social Support Act. Among other things, this law regulates transportation for people who, due to a disability or their age, are unable to get around independently. Through the Wmo, you can use transportation services for a low personal contribution.

You may use Wmo transportation for outings and visits in your local area. For example, to visit family or friends, go to a store, attend an appointment, or take a day trip. Wmo transportation is intended for trips within the service area. The rules are outlined in the letter you received from the City of Rotterdam.

You can easily view your invoices in the Reizi app or via the Reizi portal.

Yes, guide dogs and service dogs are allowed in taxis. Please let us know in advance when you make your reservation so the driver can make the necessary arrangements. There is no additional charge for service dogs.

Unfortunately, other pets are not allowed.

Do you live in Rotterdam and would you like to book a ride?

Phone: 010 – 428 86 00. Then press 1 on the menu.

You can reach us at:
Sun–Thu: 6:30 AM – 12:45 AM
Fri and Sat: 6:30 AM – 2:45 AM

Do you live in Hoek van Holland?
Phone: 0174– 820 300

Do you live in Rozenburg?
Phone: 0181– 212 434

You can book a priority ride for a wedding, cremation, or funeral. This priority ride must be booked at least 4 hours in advance.
You can make a reservation through our customer service line at 010-428 86 00. Then press 1 on the menu.

Yes, that's allowed. There are rules, though.

You are free to travel anywhere within Rotterdam. This also applies to Hoek van Holland and Rozenburg. Therefore, there is no maximum number of kilometers you are allowed to travel within the municipality of Rotterdam. For example, you can travel from Hoek van Holland to Nesselande.

Are you traveling outside Rotterdam? If so, both the address where you board and the address where you get off must be within 25 kilometers of your home address.

We calculate the distance along the shortest route in kilometers. To do this, we use an approved route planner.

Is the destination more than 25 kilometers from your home address? If so, unfortunately, the ride cannot take place.

No. Unfortunately, the recurring rides you’ve booked with Trevvel aren’t shared with us. You’ll need to resubmit the recurring rides yourself.

Did you lose something after a ride with Reizi?

That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.

Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.