Hello, Welcome to Reizi.
A pleasant, safe, and familiar commute from home to school may seem like a given, but together with our colleagues, we make a difference every day. On this page, you can read about what to expect.
Want to get started right away? Create an account and add your child to it. Please review the information we received from the City of Rotterdam.
Let me introduce myself
We’d like to introduce ourselves. We are Reizi, and starting July 20, 2026, we will be the new transportation provider taking your child to school or the youth services facility.
I received a letter. What now?
The letter states that Reizi is handling the transportation. Reizi is part of RMC. We ensure clear communication and are available to assist you personally if you need help.
- Your new carrier
- Instructions on how to create an account
- Check your child's information
- How to use the Reizi app
Let me introduce myself.
Here's what to expect
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Step 1Welcome Card
You will receive this card once your child has been successfully registered for youth transportation services. We have received the information from the City of Rotterdam.
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Step 2Download the app and create an account
To verify your information, download the app and create an account. Visit www.reizi.nl/app-downloaden for more information.
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Step 3Add your child to your account
You can add your child by entering their date of birth and address. You will then see your child’s name on the screen. Having trouble? We’re here to help.
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Step 4Meeting the driver
Our regular driver will come by a few days before the first ride to meet you and your child. We try to assign the same driver whenever possible, but we can’t always guarantee it.
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Step 5First ride with Reizi
We will pick up your child at the agreed time and keep you informed.
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Step 6
Daily transportation
A reliable ride to school every day. If you have any questions or changes, please feel free to contact us.
Your transportation, always at your fingertips. With the Reizi app.
With the Reizi app or the Reizi portal, you can easily book and manage your trips. You’ll get a clear overview of past and upcoming trips, the car’s current location, and access to invoices.
- You have an overview of past and upcomming trips
- You can see what time the/your driver will arrive
- You can follow the car in real time
- You will be notified of any changes
- You can easily and quickly get in touch with us
Frequently Asked Questions
I left something in the taxi. What should I do now?
Did you lose something after a ride with Reizi?
That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.
Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.
Read more about "I left something in the taxi. What should I do?"How do I apply for school transportation?
You can apply for school transportation through the City of Rotterdam. Visit this website to apply for school transportation for your child.
Learn more about How do I apply for school transportation?My child received a letter. What should I do now?
This means that your child has been successfully registered for school transportation.
We have received your child’s information from the City of Rotterdam.
You can log in to the Reizi online portal to create your account and link your child to it. There, you can view all the information about the upcoming trips.
Learn more about "My child received a letter—what should I do?"Can I choose the driver?
You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.
Learn more about Can I choose the driver?How do I cancel a ride?
You can cancel a school bus ride using the Reizi app or through the Reizi online portal.
You can also call us at 010 – 428 86 00. Select option 2 from the menu.
What if my child is sick?
That’s too bad! We hope your child feel better soon. Please report the absence as soon as possible via the online portal or by calling us at 010 – 428 86 00. Press 2 on the menu. This will help us avoid having our driver show up at your door when your child doesn’t need to be picked up.
Learn more about What if my child is sick?