How do I apply for transportation under the Youth Act?
Youth Welfare Act transportation refers to transportation to and from a care facility for children receiving youth welfare services. You can apply for Youth Welfare Act transportation through the local team or neighborhood team of the municipality where your child lives. You can only do this if your child has been granted a youth welfare arrangement.
Parents are primarily responsible for transportation to and from the care facility. The municipality therefore first assesses whether transportation can be arranged in another way—for example, using their own vehicle, with help from family or friends, via public transportation, or through school transportation.
If this isn’t working out and transportation is needed to access youth services, the municipality can provide transportation under the Youth Act. The municipality always assesses each case on a case-by-case basis for each child and family. Every situation is different.
For more information, visit the City of Rotterdam’s website: Transportation | www.rotterdam.nl
Maybe you'll find your answer here?
Ask your questionCan I choose the driver?
You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.
Learn more about Can I choose the driver?How do I install the app?
Download Reizi on Android
- Click this link to download the Reizi app directly from the Google Play Store
- Click the Install button.
- Wait until the app has been downloaded and installed.
- Tap Open to launch the app
Download Reizi on Apple (iPhone/iPad)
- Click this link to download the Reizi app directly from the Apple App Store
- Tap the Download button (or you'll see the cloud icon with an arrow if you want to install it on a second device).
- Confirm with Face ID, Touch ID, or your Apple ID password.
- TapOpento launch the app.
How does the transfer process work at school?
The driver will hand your child over to a school staff member. When it’s time to pick up your child, the driver will take them back from the school. We always ensure a safe handover. The school and RMC have clear agreements in place regarding this.
Learn more about the school transfer processHow do I report my child as sick or absent?
Please notify us of your child’s absence as soon as possible via the app or by calling our customer service. The sooner you let us know, the better we can adjust our schedule. Don’t forget to notify the school as well.
Learn more about How do I report my child as sick or absent?What happens in the event of an anomaly or incident?
In the event of an issue or incident, such as a delay or a problem during the trip, Reizi will contact you. We will investigate what happened and take steps to prevent it from happening again, if possible. You can also report the issue directly to our customer service team.
Learn more about What happens in the event of an anomaly or incident?I don't see the address of the youth services location or the route in the app?
It’s probably still unclear where your child is traveling to.
For assistance, please contact us at:
jeugdwetvervoer@rmc-nederland.nl
010 – 4288600, then press 3 on the menu
I left something in the taxi. What should I do now?
Did you lose something after a ride with Reizi?
That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.
Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.
Read more about "I left something in the taxi. What should I do?"