How is the transfer arranged and confirmed?
Reizi has made arrangements with the on-site contacts regarding the handover of our passengers. The driver confirms after each trip that the passengers have been safely handed over. In the event of any discrepancies, the relevant contact person is contacted immediately.
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Ask your questionCan I choose the driver?
You cannot choose your driver. All of our drivers are trained. We try to assign the same driver whenever possible.
Learn more about Can I choose the driver?What happens if I'm not ready when the pickup arrives?
If you don't respond, the driver will wait 2 minutes and then call you. If we don't have your phone number, the driver will wait 5 minutes. After that, the driver will continue on.
Please note: even if you do not travel, you are still required to pay the copayment. This is referred to as a missed trip or a no-show.
Are you traveling through another program, such as through your employer or school? If so, we will report the missed trip to them.
Read more about What happens if I'm not there when the package is picked up?Who receives updates when changes are made?
The contact person on file with us will receive updates regarding changes to transportation. This may be a parent, caregiver, or staff member from an institution. Would you like to change the contact person? Please let our customer service team know.
Learn more about Who receives updates when changes are made?How does the transfer work, and who is the point of contact?
The driver will hand you over to a designated contact person at your destination, such as an employee of the employer or institution. When it’s time to be picked up, you will be handed back over to the driver. Do you have any questions? If so, our customer service team is your first point of contact.
Learn more about how the transfer works and who the point of contact is.I left something in the taxi. What should I do now?
Did you lose something after a ride with Reizi?
That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.
Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.
Read more about "I left something in the taxi. What should I do?"