How does the no-show procedure work?

Upon handover, the driver is responsible for safely delivering the childto the contact person at the destination. Once the childhas been handed over, the receiving party assumes responsibility. If you have any questions or concerns, please feel free to contact our customer service team.

The Reizi app and the Reizi portal are the same platform; the only difference is that the app is available on Apple and Android devices, while the Reizi portal is accessible on a computer or laptop. Both platforms contain the same information. 

You pay a co-payment for each trip. This covers part of the cost of the trip. You pay a fee per kilometer. The City of Rotterdam sets this fee. The number of trips you can take per year depends on the municipality. Click below to view the current rates.

Yes, you can use the Reizi app to see the vehicle’s location in real time. This way, you’ll know exactly when the driver will arrive at your location or at the school. If you don’t have the app, please call our customer service for up-to-date information about your ride.

The first travel pass is free. Even if you need a new pass just once, you won't have to pay anything.

If you need a new card after that—for example, because you lost it—a new card costs €7.75, including VAT.

Do you live in Rotterdam and would you like to book a ride?

Phone: 010 – 428 86 00. Then press 1 on the menu.

You can reach us at:
Sun–Thu: 6:30 AM – 12:45 AM
Fri and Sat: 6:30 AM – 2:45 AM

Do you live in Hoek van Holland?
Phone: 0174– 820 300

Do you live in Rozenburg?
Phone: 0181– 212 434

Yes, the Reizi app and use of the portal are free.

You can book a priority ride for a wedding, cremation, or funeral. This priority ride must be booked at least 4 hours in advance.
You can make a reservation through our customer service line at 010-428 86 00. Then press 1 on the menu.

There are several ways to contact us. Call us at 010 – 428 86 00 and follow the prompts. You can also send a message via WhatsApp (+31104288600) or email our customer service team. On our website, you’ll find a contact form that makes it easy to submit your question.

Yes, that's allowed. There are rules, though.

You are free to travel anywhere within Rotterdam. This also applies to Hoek van Holland and Rozenburg. Therefore, there is no maximum number of kilometers you are allowed to travel within the municipality of Rotterdam. For example, you can travel from Hoek van Holland to Nesselande.

Are you traveling outside Rotterdam? If so, both the address where you board and the address where you get off must be within 25 kilometers of your home address.

We calculate the distance along the shortest route in kilometers. To do this, we use an approved route planner.

Is the destination more than 25 kilometers from your home address? If so, unfortunately, the ride cannot take place.

Our hours of operation depend on the transportation service you use. Each service has its own operating hours. Please check the contact page for the current hours of operation.

Did you lose something after a ride with Reizi?

That’s unfortunate. We transport many passengers every day. First, check the list of lost and found items on iLost. We use this platform to compile a list of all lost items.
Is your item listed there? If so, follow the instructions on the page to file a claim and describe what it looks like as accurately as possible—that will speed up the process.

Is it not listed yet? Feel free to check back later—drivers don't always report found items right away. Can't find anything at your location? Then you can also search the complete RMC Nederland directory.